When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers’ experience; they call on Joey Coleman for assistance.

For nearly twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best-selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention grabbing customer experiences. He works with companies ranging from small start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly! 

His design and artwork have been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time in the mountains of Colorado with his wife and two young sons.

The COVID-19 Experience – What You Can Do Now to Keep Your Customers on the Other Side of This Crisis

In this program Joey will address how COVID-19 has impacted customer and employee experience. The new business climate is globally unprecedented and presenting new challenges every day. Smart organizations will be able to weather the storm if they get clear on their action steps now and implement enhanced customer experience and employee experience activities that can be sustained throughout the crisis and beyond.

Participants will:

• Recognize the changing landscape of business

• Discover two major phases of consumer behavior shifts brought on by the coronavirus

• Identify new customer needs and habits

• Apply four strategic ideas that will help clarify an uncertain business future

Molly Fletcher is a trailblazer in every sense of the word– a rare talent of business wisdom, relationship brilliance and unwavering optimism. A popular keynote speaker, she shares the unconventional techniques that helped her thrive as one of the first female sports agents in the high stakes, big ego world of professional sports and now a successful entrepreneur.

Formerly, as president of client representation for sports and entertainment agency CSE, Molly spent two decades as one of the world’s only female sports agents. She was hailed as the “female Jerry Maguire” by CNN as she recruited and represented hundreds of sport’s biggest names, including Hall of Fame pitcher John Smoltz, PGA TOUR golfer Matt Kuchar, broadcaster Erin Andrews, and basketball championship coaches Tom Izzo and Doc Rivers.

As she successfully negotiated over $500 million in contracts and built lasting relationships, she also observed and adopted the traits of those at the top of their game. Molly shares her proven approach to negotiating in her company’s Game Changer Negotiation Training workshops, teaching people how to close more deals faster, while strengthening the relationship.

Molly has been featured in ESPN, Fast Company, Forbes and Sports Illustrated. A sought after motivational speaker, she delivers game changing messages to top companies, trade associations, and teams worldwide.

Molly is the author of four books: Fearless At Work; A Winner’s Guide to Negotiating; The Business of Being the Best; and The 5 Best Tools to Find Your Dream Career.

Molly currently serves as a National Trustee member for the Boys & Girls Clubs of America and on the board of directors for the Intercollegiate Tennis Association (ITA) and the national advisory board for the Positive Coaching Alliance (PCA).

Molly earned a bachelor’s degree in communications from Michigan State University while captaining the women’s tennis team. Molly’s energy and passion for life shines through everything she does. She finds her greatest joy at home in Atlanta with her husband Fred and their three daughters.

A Conversation with Molly Fletcher – Inspire Your Team to Succeed

In this program Molly will share the unconventional techniques that helped her thrive as one of the first female sports agents in the high stakes, big ego world of professional sports and now as a successful entrepreneur. She’ll provide insights into her experience leading through the COVID season, as well as actions you can take to help, support and grow your teams.

Participants will:

• See behind the scenes of Molly’s prominent career as a sports agent

• Learn how to inspire times through times of adversity

• Unleash leadership potential to acheive peak performance

• Receive a free chapter from Molly’s recent book, The Energy Clock